Refund and Cancellation Policy

What we sell

SproutMap Montessori is a subscription software service for Montessori schools, delivered entirely over the internet. There are no physical goods and nothing is shipped. Access to the Service begins immediately once your account is provisioned, normally within one business day of payment.

Subscriptions are billed in advance for the full term, either annually or monthly, in US dollars.

Thirty-day guarantee on your first subscription

If you are purchasing a paid SproutMap subscription for the first time, you may cancel within thirty (30) days of the start of your subscription and receive a full refund of the fees paid for that term.

To request it, email billing@sproutmapmontessori.com from the email address on the account, with your school name and invoice number. No explanation is required.

Cancelling after thirty days

You may cancel at any time.

• Cancellation stops the next automatic renewal.
• Your access continues through the end of the term you have already paid for.
• Fees already paid for the current term are not refunded, except in the circumstances below.

To cancel, email billing@sproutmapmontessori.com or use the cancellation option in your account settings. We will confirm in writing within two business days.

When we do issue a refund after thirty days

We refund the unused portion of your term, calculated pro-rata, if:

• We terminate your subscription for convenience.
• We materially reduce the core functionality of the Service during your paid term.
• The Service is unavailable for more than seventy-two (72) consecutive hours due to a fault within our control. In this case you may request either a service credit or a pro-rata refund covering the affected period.

We do not issue refunds where we terminate your account for breach of our Terms of Service.

Automatic renewal

Subscriptions renew automatically for a further term of the same length at our then-current rates, unless either party gives written notice at least thirty (30) days before the renewal date.

• We email a renewal reminder to your account administrator at least thirty (30) days before each renewal.
• We give at least forty-five (45) days' notice of any price increase.
• If you give notice of non-renewal, you are not charged again and your access continues to the end of the current term.

Changes in enrollment

If your enrollment grows past the tier you purchased, we will contact you and invoice the difference on a pro-rata basis for the remainder of the term. A decrease in enrollment during a term does not reduce the fees for that term, and is reflected at renewal.

Free Guide Workspace

The free Guide Workspace carries no charge and collects no payment method. No refunds apply. You may export your records and close the workspace at any time.

How refunds are processed

• Approved refunds are returned to the original payment method.
• Card refunds are issued within ten (10) business days of approval. Your bank may take a further three to five business days to post them.
• ACH refunds are issued within ten (10) business days of approval.
• We do not issue refunds by check, cash, or to a different payment method than the one used.

Your data

Cancelling or receiving a refund does not mean losing your records. You may export all of your data at any time while your account is active. After your subscription ends, we retain your data for thirty (30) days so you can export it, and delete it after that in line with our Data Retention Policy.

Before you file a chargeback

If something has gone wrong with a charge, please contact us first at billing@sproutmapmontessori.com. We answer billing questions within two business days and resolve most of them the same day. A chargeback filed with your bank takes considerably longer to resolve and may result in suspension of your account while the dispute is open.

Governing law

This policy is governed by the laws of the State of Delaware, United States, and by the dispute resolution terms set out in Section 15 of our Terms of Service.

Contact

Billing and refunds: billing@sproutmapmontessori.com
General support: hello@sproutmapmontessori.com

SproutMap Learning Corp.
4585 Wolff Street
Denver, CO 80212
United States